Pricing Plans

Frequently Asked Questions

• What are Credits?

  Credits are the units you use to pay for video and image processing in TensorPix.
• How many Credits will my project cost?

  The cost depends on several factors so there isn't a single answer, but we always display the final cost before an action deducts any Credits.
• Can I try TensorPix before paying?

  Yes. You receive a few free Credits when you sign up, so you can try the app. See the tables above for Free plan limits.
• What happens to unused Credits?

  All unused Credits roll over for up to a year so you can still use them. For example, if you have 100 unused Credits at the end of March, you can use them in April, May, June, July... Credits expire one year after purchase.
• How can I earn Credits for free?

  You automatically receive a few free Credits when you sign up. You can earn weekly Credits if you login into the app once a week. See this help article to find more ways how to earn free Credits.
• How long are Credits valid for?

  Credits are valid for 12 months from the moment you buy them. Each newly bought set of Credits have their own validity period.
• Can I buy extra Credits on top of a subscription?

  You can always top up your Credits by purchasing additional ones. Top ups are available in both Free and Subscription plans.
• What happens if we exceed the storage space in our plan?

  You won’t be able to upload or process more files if the storage is full. We return an error message saying that you don’t have enough space. You have to delete some files and try again.
• How does priority processing work?

  When you start a video job, your job goes to the processing queue. Some plans have a priority over other plans meaning you will wait less time in the queue if you have priority processing enabled in your plan.
• Do you have a refund policy?

  We can always refund the full purchase price if you don't use the purchased Credits. In case you have used some of the purchased Credits and you're not satisfied with the results, you can contact us and we'll see if we can return some of the used Credits. Unfortunately, we can't give you a money refund if some of the Credits have been used. Please check out the Terms & Agreements for more details.
• Can I cancel my subscription?

  Of course! Visit your Billing page and click the 'Cancel plan' button to unsubscribe.
  Your current subscription plan will remain active until the end of current billing period. You won't lose any Credits if you cancel the subscription.
• What’s the difference between Pay As You Go, Subscription, and Enterprise plans?

  Pay As You Go is best if you want to buy Credits only when you need them, with no recurring commitment. Subscription plans are best for regular use because you get a new set of Credits every billing cycle, and unused Credits roll over. Enterprise plans are designed for businesses and high-volume workflows, with larger usage limits, business-focused features, and custom support options.
• Can I get an invoice for my purchase or subscription?

  Yes, you can get an invoice for your purchase or subscription inside the app.
• Do you charge taxes or VAT?

  Taxes or VAT are already included in the displayed price.
• Can I change my plan later?

  Yes, you can always upgrade or downgrade your plan at any time. If you upgrade, the new plan will take effect immediately and you will be charged the difference. If you downgrade, the new plan will take effect at the end of your current billing period.
• How do I contact support if I have billing issues?

  You can always contact via email or via the chat in the app.