TensorPix Terms & Conditions

Last updated: 26th November 2023

Welcome to TensorPix!

These terms and conditions outline the rules and regulations for the use of Tensorpix's Website, located at tensorpix.ai and all tensorpix.ai subdomains.

By accessing this website we assume you accept these terms and conditions. Do not continue to use TensorPix if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Cookie and Privacy Policy and Disclaimer Notice and all Agreements: "User", "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "TensorPix“ "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the Republic of Croatia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same („Terms“).


TensorPix is a software solution that uses artificial intelligence for improving and upscaling image and video quality from your web browser. TensorPix offers framerate boosting and slow motion videos enhancing, removing flickering and film dirt from old 8mm or 16mm films, de-interlacing of videos, removing of interlacing artifacts and fixing shifted colors („Enhancing services“). TensorPix also offers Ai generation of unique images with transparent background for multiple purposes („Ai generator“) (collectively: „Services“).

These Terms govern the access, browsing and use by the Users of this website as well as the Services rendered through this website which include the downloading, uploading, and usage of graphics, photos, text, links, and other content. Rights not expressly granted to the User by the Terms are reserved exclusively for TensorPix LLC („Company). In particular, the Company strongly advises Users to review and understand the Intellectual Property section.

Accessing and using this website means the User has read, clearly understood, and accepted these Terms without exception. In case the User refuses the Terms or objects to any part of the Terms, the User is prohibited from using the Services. It is the responsibility of Users to contact the Company and clarify potential areas of ambiguity before using the Services. By signing up, subscribing, creating account or otherwise using the Services, the User enters into a binding contract and consent to the Terms. Users also agree they are responsible for complying with all domestic and international laws, statutes, ordinances, and regulations. Users accept defend, indemnify, and hold safe the Company, its affiliates, and their corresponding officers, directors, agents and workers, from and against any claims, actions or demands, including without limitation affordable legal, accounting, and other provider charges, affirming or resulting from usage of the Services.


The Company reserves the right to investigate complaints or reported violations of the Terms and to take any action we deem appropriate, including but not limited to canceling your account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy.

Some Services provided through this website may be subject to specific conditions or instructions that must be accepted by the User prior to the provision of the relevant Service. These specific conditions may be imposed by Company or by third parties. Such specific conditions shall apply in addition to the Terms and in case of conflict shall supersede the Terms. Accordingly the User must read and accept such specific conditions before the provision of the relevant Service.

The User agrees not to use the Service negligently, for fraudulent purposes or in an unlawful manner. Likewise, the User agrees not to partake in any conduct or action that could damage the image, interests or rights of the Company or third parties.

The User will not interfere with the functioning of the Services, in particular, he/she/it will not impersonate another user or person. The User agrees not to carry out any action that may damage, make unavailable, overload, deteriorate or impede the normal use of the Services, which may impact the security of the Services, or which may in any way interfere with the Services offered by the Company. The use of robots, spiders or any other mechanism, mobile application, program or tool to access, copy or control any part of the Services in any way which is contrary to the ordinary use of the Service or which infringes the Company’s interests (without its express prior authorization) is strictly prohibited. Likewise, obtaining or attempting to obtain the contents of the Service using any method or system not expressly authorized by the Company or which is not the ordinary method of accessing the Service is also strictly prohibited.

The User shall be responsible for any costs required for the Services’ use and for ensuring, prior to using the Services, that the Services’ features meet the User’s needs and that he/she/it meets all requirements and has all the equipment and software necessary for this purpose.

If any provision in these Terms is declared invalid or unenforceable, it shall be substituted at the Company's discretion or deemed as it had not been included. The remaining provisions in these Terms shall not be affected in any way.

1. Registration and Access

If you are under 18 you must have your parent or legal guardian’s permission to use the Services. If you use the Services on behalf of another person or entity, you must have the authority to accept the Terms on their behalf. You must provide accurate and complete information to register for an account. You may not make your access credentials or account available to others outside your organization, and you are responsible for all activities that occur using your credentials.

2. Usage Requirements

(a) Use of Services. You can access and use our Services as long as you follow these Terms. To use certain Services, you need to register, provide accurate information, and create a username and password. Keep your account secure and don't share your login details. If you violate these Terms, we may suspend or cancel your account. When using the Services, you must follow these Terms and all applicable laws. We and our affiliates own all the rights to the Services.

(b) Feedback: We value your feedback, comments, ideas, proposals, and suggestions for improvements. If you share any of these with us, we may use them without any restrictions or compensation to you. We don't filter, edit, publish, or review feedback before it appears on our website. Feedback doesn't represent the views of TensorPix, its agents, or affiliates. It reflects the opinions of the person who posted it. To the extent permitted by law, TensorPix is not liable for any feedback or comments, or for any damages or expenses resulting from the use or appearance of feedback on our website. We reserve the right to monitor and remove any feedback that is considered inappropriate, offensive, or violates these Terms.

(c) Restrictions: You must not:

  • Infringe on anyone's rights, especially by using pirated content;

  • Attempt to reverse engineer or access the underlying code without permission;

  • Use the Services to create competing models against TensorPix;

  • Extract data or output without authorization;

  • Misrepresent the output as human-generated or violate these Terms;

  • Buy, sell, or transfer API keys without consent;

  • Share personal information of children without proper consent;

  • Alter the webpage's appearance without permission;

  • Misuse or engage in malicious use of the Services;

  • Violate any applicable laws or regulations;

  • Exploit or harm minors in any way;

  • Spread false information to harm others;

  • Share personally identifiable information to harm individuals;

  • Defame, disparage, or harass others;

  • Use the Services for fully automated decision making that negatively impacts legal rights;

  • Discriminate or harm individuals based on behavior or personal characteristics;

  • Exploit vulnerabilities to cause harm;

  • Discriminate based on legally protected characteristics.

You must comply with any rate limits and other requirements. Artificially increasing downloads, accesses, or clicks on content is strictly prohibited and will result in account cancellation and the need to compensate for damages. You agree not to use the Services negligently, fraudulently, or unlawfully, and not to interfere with the functioning of the website or Services. You can only use the Services in the supported geographies. You are responsible for Content, including for ensuring that it does not violate any applicable law or these Terms. Any general purpose technology contains the potential for abuse. The Company explicitly prohibits and condemns illegal or abusive practices with the intent to harm others. Such conduct may result in account suspension or termination, without recourse of refunds and you release us from any liability that may arise. Specifically, the Company forbids certain uses, including, but not limited to, the cases described here. By using the Services, you unconditionally consent to these restrictions. If uncertain about the legality of an usage, you are required to seek authorized written permission from the Company before using the Services. Failure to seek authorized written permission may result in account suspension or termination, without recourse of refunds.

(d) Third Party Services. Any third-party software, services, or products you use in connection with our Services are subject to their own terms, and we are not responsible for them.

3. Content

(a) Your Content. You may provide input to the Services (“Input”), and receive output generated and returned by the Services based on the Input (“Output”). Input and Output are collectively “Content.” As between the parties and to the extent permitted by applicable law, you own all Input. Subject to your compliance with these Terms, TensorPix hereby assigns to you all its right, title and interest in and to Output. You must ensure that you do not violate any intellectual properties of third parties. This means you can use Content for any purpose, including commercial purposes such as sale or publication, if you comply with these Terms. TensorPix may use Content to provide and maintain the Services, comply with applicable law, and enforce its policies. 

(b) Similarity of Content. Due to machine learning, Output generated by the Services may not be unique to you, and other users may receive the same or similar Output. Output created for other users is not considered your Content. The Services cannot guarantee uniquess of art, graphics, images, text, copywriting, or other generated output. Because multiple users may share similar ideas, it is possible some users may use the Services and create similar or even identical Output. It is also possible for another company to replicate the software and also generate similar or identical outputs. The Company therefore does not warrant and does not guarantee uniquess. You bear sole and full responsibility for compliance with all applicable intellectual property laws, particularly in cases where you use the Services for commercial purposes. More broadly, you bear sole and full responsibility for complying with all applicable laws and for using the Services in a responsible, reasonable manner.

(c) Use of Content to Improve Services. When you share your data with us, it helps our models become more accurate and better at solving your specific problems and it also helps improve their general capabilities and safety. We don’t use data for selling our services, advertising, or building profiles of people—we use data to make our models more helpful for people.

(d) Accuracy. Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe and beneficial. Given the probabilistic nature of machine learning, use of our Services may in some situations result in incorrect Output that does not accurately reflect real people, places, or facts. You should evaluate the accuracy of any Output as appropriate for your use case, including by using human review of the Output.

(e) AI generator. AI generator is intended to be used to generate images based on text prompts for research and personal consumption. Intended uses include supporting creativity, creating humorous content, and providing generations for people curious about this Service behavior. Intended uses exclude those described in the Misuse and Out-of-Scope Use section. 

(f) Misuse, Malicious Use. The Services should not be used to intentionally create or share images that create hostile or offensive environments. This includes generating content that is disturbing, distressing, offensive, propagates stereotypes, or promotes harm to individuals. Examples of misuse include dehumanizing representations, promoting discrimination, impersonation without consent, sexual content without consent, spreading misinformation, depicting extreme violence or gore, sharing copyrighted or pirated material, and altering copyrighted or licensed material without permission.

(g) Out-of-Scope Use. The Services are not intended to generate factual or true representations of people or events. Using the model to create such content is beyond the scope of its capabilities.

(h) TensorPix IP rights. All intellectual property rights over this website, the Services, its design, and source code, and all content included in any of them (including without limitation text, images, animations, databases, graphics, logos, trademarks, icons, buttons, pictures, videos, sound recordings, etc.) belong to or are licensed to the Company. Any lines of code, machine learning models, or other software offered by the Company as part of the Services is secured by copyright. You may not copy, distribute, transfer, or modify any software, or any part of the Services without prior express written consent from the Company. Each purchase constitutes a grant of a license for the software, not a transfer of title. Under this license Users may not: attempt to decompile or reverse engineer any software or any aspects of the Services; remove any copyright or other proprietary notations; or transfer the parts of the software to another person without permission or mirror any part of the Services. This license shall automatically terminate if you violate these restrictions and may be terminated by the Company at any time. Upon termination of this license, you must destroy any data in their possession whether in electronic or printed format. In particular, you are strictly prohibited from using the Services to train, improve, enhance, or otherwise develop competing AI models and services, including open-sourced and closed-sourced alternatives, without explicit written permission from the Company. For non-AI graphics, unless stated otherwise, you grant the Company a worldwide, non-exclusive, royalty-free license to showcase Content used through the Services as templates that illustrate potential designs and past usage of the Services. This license granted to the Company is for illustrative purposes and does not grant other Users the ability to use your images, trademarks, and other intellectual property without prior written consent. You bear final and ultimate responsibility for ensuring logos, trademarks, and other intellectual property are used faithfully according to their licensing terms. The Company requires you to honor intellectual property rights and not to resell, distribute, publish, or otherwise use logos, trademarks, and other intellectual property without proper permission of the content owner. If you use the Services to violate intellectual property rights you are in strict violation of these Terms, and are solely responsible for the legal consequences of these violations. You represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for any Content that you submit, post or display on or through the Services. You agree that such Content will not contain material subject to copyright or other proprietary rights, unless you have necessary permission or are otherwise legally entitled to post the material and to grant TensorPix the license described above. We reserve the right to analyze and apply user data, design data, user graphics, interaction data, and other relevant data to improve the Services. Except as expressly authorized under these Terms, the reproduction or distribution, as well as transformation, producing any derivative works of any kind, public communication, making available, extraction, reuse or any other use of this website, the Services, or any of its parts, is strictly forbidden. If you believe any content infringes on third-party rights or does not comply with these Terms, you can report it to the Company as set forth in these Terms.

4. Fees and Payments

(a) Fees, Billing and Return Policy. You will pay all fees charged to your account (“Fees”) according to the prices and terms on the applicable pricing page, or as otherwise agreed between us in writing. We have the right to correct pricing errors or mistakes even if we have already issued an invoice or received payment. You will provide complete and accurate billing information including a valid and authorized payment method. We will charge your payment method on an agreed-upon periodic basis, but may reasonably change the date on which the charge is posted. You authorize TensorPix and its affiliates, and our third-party payment processor(s), to charge your payment method for the Fees. If your payment cannot be completed, we will provide you written notice and may suspend access to the Services until payment is received. Fees are due upon invoice issuance. Payments are nonrefundable except as provided in this paragraph. You are entitled to cancel your order within 14 days without giving any reason for doing so. The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email: [email protected] or by contacting us using the customer support chat our website: https://tensorpix.ai. We will reimburse you no later than 14 days from the day on which we establish you haven't used the goods we offer. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. In order for the purchase to be eligible for a return, please make sure that: the goods were purchased in the last 14 days, and the goods haven't been used/spent/utilized in any way. The following goods cannot be returned: purchase made to your specifications or clearly personalized, the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

(b) Taxes. Unless otherwise stated, Fees do not include federal, state, local, and foreign taxes, duties, and other similar assessments (“Taxes”). You are responsible for all Taxes associated with your purchase, excluding Taxes based on our net income, and we may invoice you for such Taxes. You agree to timely pay such Taxes and provide us with documentation showing the payment, or additional evidence that we may reasonably require. TennsorPix uses the name and address in your account registration as the place of supply for tax purposes, so you must keep this information accurate and up-to-date.

(c) Price Changes. We may change our prices by posting notice to your account and/or to our website. Price increases will be effective 14 days after they are posted, except for increases made for legal reasons which will be effective immediately. Any price changes will apply to the Fees charged to your account immediately after the effective date of the changes.

(d) Disputes and Late Payments. If you want to dispute any Fees or Taxes, please contact [email protected] within thirty (30) days of the date of the disputed invoice. If any amount of your Fees are past due, we may suspend your access to the Services after we provide you written notice of late payment.

(e) Free Tier. You may not create more than one account to benefit from credits provided in the free tier of the Services. If we believe you are not using the free tier in good faith, we may charge you standard fees or stop providing access to the Services.

(e) Referral program. You may not use the referral program to refer yourself under different account names. You may not refer fake accounts, bots or any parties that are not real human beings. If we believe you are not using the referral program in good faith, we may charge you standard fees or stop providing access to the Services.

5. Confidentiality, Security and Data Protection

(a) Confidentiality. You may be given access to Confidential Information of TensorPix, its affiliates and other third parties. You may use Confidential Information only as needed to use the Services as permitted under these Terms. You may not disclose Confidential Information to any third party, and you will protect Confidential Information in the same manner that you protect your own confidential information of a similar nature, using at least reasonable care. Confidential Information means nonpublic information that TensorPix or its affiliates or third parties designate as confidential or should reasonably be considered confidential under the circumstances, including software, specifications, and other nonpublic business information. Confidential Information does not include information that: (i) is or becomes generally available to the public through no fault of yours; (ii) you already possess without any confidentiality obligations when you received it under these Terms; (iii) is rightfully disclosed to you by a third party without any confidentiality obligations; or (iv) you independently developed without using Confidential Information. You may disclose Confidential Information when required by law or the valid order of a court or other governmental authority if you give reasonable prior written notice to TensorPix and use reasonable efforts to limit the scope of disclosure, including assisting us with challenging the disclosure requirement, in each case where possible.

(b) Security. You must implement reasonable and appropriate measures designed to help secure your access to and use of the Services. If you discover any vulnerabilities or breaches related to your use of the Services, you must promptly contact TensorPix and provide details of the vulnerability or breach.

(c) Processing of Personal Data. If you use the Services to process personal data, you must provide legally adequate privacy notices and obtain necessary consents for the processing of such data, and you represent to us that you are processing such data in accordance with applicable law. For further information please check our Cookies and Privacy Policy.

6. Term and Termination

(a) Termination; Suspension. These Terms take effect when you first use the Services and remain in effect until terminated. You may terminate these Terms at any time for any reason by discontinuing the use of the Services and Content. We may terminate these Terms for any reason by providing you at least 30 days’ advance notice. We may terminate these Terms immediately upon notice to you if you materially breach Sections 2 (Usage Requirements), 5 (Confidentiality, Security and Data Protection), 8 (General Terms), if there are changes in relationships with third party technology providers outside of our control, or to comply with law or government requests. We may suspend your access to the Services if you do not comply with these Terms, if your use poses a security risk to us or any third party, or if we suspect that your use is fraudulent or could subject us or any third party to liability.

(b) Effect on Termination. Upon termination, you will stop using the Services and you will promptly return or, if instructed by us, destroy any Confidential Information. The sections of these Terms which by their nature should survive termination or expiration should survive, including but not limited to Sections 3 and 5-8.

7. Indemnification; Disclaimer of Warranties; Limitations on Liability

(a) Indemnity. You will defend, indemnify, and hold harmless us, our affiliates, and our personnel, from and against any claims, losses, and expenses (including attorneys’ fees) arising from or relating to your use of the Services, including your Content, products or services you develop or offer in connection with the Services, and your breach of these Terms or violation of applicable law.


(c) Limitations of Liability. You assume responsibility for using the Services at your own risk. The Company is not liable for misuse or breach of the Terms. You agree to indemnify the Company for any damages resulting from their usage of the Services. The Company does not guarantee the availability, reliability, or suitability of the Services. It is not liable for interruptions, technical issues, or actions of third parties. You acknowledge your own risk and release the Company from any damages. The Company is not responsible for linked website content unless required by law. It does not warrant the accuracy of keywords, titles, or visual content identification. No indemnification or liability is assumed for resulting claims.


8. General Terms

(a) Relationship of the Parties. These Terms do not create a partnership, joint venture or agency relationship between you and TensorPix or any of TensorPix’s affiliates. TensorPix and you are independent contractors and neither party will have the power to bind the other or to incur obligations on the other’s behalf without the other party’s prior written consent.

(b) Use of Brands. You may not use TensorPix’s or any of its affiliates’ names, logos, or trademarks, without our prior written consent.

(c) Copyright Complaints. If you believe that your intellectual property rights have been infringed, please send notice to the address below or fill out this form. We may delete or disable content alleged to be infringing and may terminate accounts of repeat infringers.

Tensorpix d.o.o.

Slavonska avenija 6

Registration number: 95953325784

10000 Zagreb, Croatia

Written claims concerning copyright infringement must include the following information:

  • A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;

  • A description of the copyrighted work that you claim has been infringed upon;

  • A description of where the material that you claim is infringing is located on the site;

  • Your address, telephone number, and e-mail address;

  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

(d) Assignment and Delegation. You may not assign or delegate any rights or obligations under these Terms, including in connection with a change of control. Any purported assignment and delegation shall be null and void. We may assign these Terms in connection with a merger, acquisition or sale of all or substantially all of our assets, or to any affiliate or as part of a corporate reorganization.

(e) Modifications. We may modify the Terms at any time. We strongly urge Users to review the Terms on a regular basis and certainly before using the Services. Legal usage rights for content generated by artificial intelligence is an evolving, largely unknown domain. Because of this, it's imperative we reserve the right to amend the Terms as law and market conditions dictate.

(f) Notices. All notices will be in writing. We may notify you using the registration information you provided or the email address associated with your use of the Services. Service will be deemed given on the date of receipt if delivered by email or on the date sent via courier if delivered by post. 

(g) Waiver and Severability. If you do not comply with these Terms, and TensorPix does not take action right away, this does not mean TensorPix is giving up any of our rights. If any part of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, that term will be enforced to the maximum extent permissible and it will not affect the enforceability of any other terms.

(h) Export Controls. The Services may not be used in or for the benefit of, exported, or re-exported (a) into any embargoed countries (collectively, the “Embargoed Countries”) or (b) to anyone on the restricted party lists (existing now or in the future), or any other restricted party lists (collectively, “Restricted Party Lists”). You represent and warrant that you are not located in any Embargoed Countries and not on any Restricted Party Lists. You must comply with all applicable laws related to Embargoed Countries or Restricted Party Lists, including any requirements or obligations to know your end users directly.

(i) Equitable Remedies. You acknowledge that if you violate or breach these Terms, it may cause irreparable harm to TensorPix and its affiliates, and TensorPix shall have the right to seek injunctive relief against you in addition to any other legal remedies.

(j) Entire Agreement. These Terms and any policies incorporated in these Terms contain the entire agreement between you and TensorPix regarding the use of the Services and, other than any Service specific terms of use or any applicable enterprise agreements, supersedes any prior or contemporaneous agreements, communications, or understandings between you and TensorPix on that subject.

(k) Dispute resolution, Jurisdiction, Venue and Choice of Law. We would like to understand and try to address your concerns prior to formal legal action. Before filing a claim against TensorPix, you agree to try to resolve the dispute informally by sending us notice at [email protected] of your name, a description of the dispute, and the relief you seek. If we are unable to resolve a dispute within 60 days, you may bring a formal proceeding. Any statute of limitations will be tolled during the 60-day resolution process. If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access at https://ec.europa.eu/consumers/odr. These Terms will be governed by the laws of the Republic of Croatia. All claims arising out of or relating to these Terms will be brought exclusively in the courts of Zagreb, Croatia.