Question 1

Can I cancel my subscription?

Accepted Answer

Of course! Visit your Billing page and click the 'Cancel plan' button to unsubscribe.
Your current subscription plan will remain active until the end of current billing period. You won't lose any Credits if you cancel the subscription.

Question 2

How can I earn Credits for free?

Accepted Answer

You automatically receive a few free Credits when you sign up. You can earn weekly Credits if you login into the app once a week. See this help article to find more ways how to earn free Credits.

Question 3

Do you have a refund policy?

Accepted Answer

We can always refund the full purchase price if you don't use the purchased Credits. In case you have used some of the purchased Credits and you're not satisfied with the results, you can contact us and we'll see if we can return some of the used Credits. Unfortunately, we can't give you a money refund if some of the Credits have been used. Please check out the Terms & Agreements for more details.

Question 4

What are Credits and how do they work?

Accepted Answer

In TensorPix, you spend Credits to do everything in our web app. How much credits you need to spend in order to enhance one video or image, depends on many factors: source resolution, framerate, duration…

To help you out, calculator inside the web app will always tell you how much Credits you need to enhance a file before you start the enhancement.

Every month, you get new set of Credits based on your subscription plan. Credits you don't use rollover to the next month, so you can still use them. All Credits are valid for one year after purchase.

We also have a Free Preview option for videos. Free Preview runs video enhancing for Free. The result is a short watermarked sample of the enhanced video, so you can see how the end-result will look like.

Question 5

What happens if I run out of Credits in a subscription plan?

Accepted Answer

You can always top up your Credits by purchasing additional ones. Top is available for both Pay-as-you-go and Subscription plans.

Question 6

How long are Credits valid for?

Accepted Answer

Credits are valid for a period of 12 months from the moment you buy them. Each newly bought set of Credits have their own validity period.

Question 7

Which payment methods do you accept?

Accepted Answer

We accept payments via credit or debit cards (Stripe payment provider) or via PayPal. Both are reputable companies with very high security standards.

Question 8

Can I change my plan later?

Accepted Answer

Yes, you can always upgrade or downgrade your plan at any time. If you upgrade, the new plan will take effect immediately and you will be charged the difference. If you downgrade, the new plan will take effect at the end of your current billing period.

Question 9

How do I contact support if I have billing issues?

Accepted Answer

You can always contact via email or via the chat in the app.


	Pay as You Go $0 per monthbilled yearly as $0	Standard $5.5 per monthbilled yearly as $66	Premium $12.42 per monthbilled yearly as $149	Elite $30.25 per monthbilled yearly as $363	Enterprise Custom
	Try for Free	Subscribe Now	Subscribe Now	Subscribe Now	Enterprise Pricing
Extra Credits 1 Credit roughly equals 2 min. enhanced video, 10s generated video, or 1 enhanced image. Unused Credits roll over. Credits are valid for 12 months.	Credits on Sign Up + get Credits weekly by logging in	144 Credits / yr.	420 Credits / yr.	1320 Credits / yr.	Custom
Unlimited Video Previews Enhance a short video segment for free. Output is watermarked.
Top Up Credits Cost per Credit. You can still buy more Credits in Subscription plans.	1 Credit = $2.5	1 Credit = $1.5	1 Credit = $1.2	1 Credit = $0.8	Custom
Video Resolution Limit Max uploaded video resolution you can enhance.	Up to 720p	Up to 4K	Up to 4K	Up to 4K	Custom
Parallel enhancing How many videos can you enhance concurrently.	1 video at the time	3 videos at once	5 videos at once	7 videos at once	Custom
AI filters per video How many AI filters you can apply at the same time to one video.	Up to 4 AI filters	Up to 4 AI filters	Up to 5 AI filters	Up to 5 AI filters	Custom
Storage Limit on the total size of all media files in your account.	2 GB	10 GB	100 GB	500 GB	2TB+
Concurrent Video Generation How many videos can you generate concurrently	1 video	2 videos	2 videos	4 videos	Custom
Max TensorShots Projects How many projects can you create in TensorShots	1	Up to 3	Up to 8	Up to 50	Custom
Max TensorShots Shots How many shots can you create per project in TensorShots	Up to 10	Up to 15	Up to 25	Up to 50	Custom
Fast Queue Wait less time in the Fast Video Queue.
Video Compressor Advanced Options Use premium options in the video compressor.
NSFW Video Generation Generate sensitive and explicit content using the AI video generator.
File Retention How long is each file stored on our servers.	Files are deleted after 7 days	Files stored until you delete them	Files stored until you delete them	Files stored until you delete them	Hosted or self-hosted storage
API Access Easily integrate video and image enhancers into your app or product
Custom Watermarks Add a custom watermark on preview videos and images

TensorPix Pricing Plans

Start for free and later choose between Pay As You Go or Subscription plans

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Enterprise

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