Question 1

What are Credits and how do they work?

Accepted Answer

In TensorPix, you spend Credits to do everything in our web app. How much credits you need to spend in order to enhance one video or image, depends on many factors: source resolution, framerate, duration…

To help you out, calculator inside the web app will always tell you how much Credits you need to enhance a file before you start the enhancement.

Every month, you get new set of Credits based on your subscription plan. Credits you don't use rollover to the next month, so you can still use them. All Credits are valid for one year after purchase.

We also have a Free Preview option for videos. Free Preview runs video enhancing for Free. The result is a short watermarked sample of the enhanced video, so you can see how the end-result will look like.

Question 2

How can I earn Credits for free?

Accepted Answer

You automatically receive a few free Credits when you sign up. You can earn weekly Credits if you login into the app once a week. See this help article to find more ways how to earn free Credits.

Question 3

Do Credits rollover if I don't use them?

Accepted Answer

Yes! All unused Credits will rollover to the next month, so you can still use them.  All Credits are valid for one year after purchase.

Question 4

How long are Credits valid for?

Accepted Answer

Credits are valid for 12 months from the moment you buy them. Each newly bought set of Credits have their own validity period.

Question 5

Can I buy extra Credits on top of a subscription?

Accepted Answer

You can always top up your Credits by purchasing additional ones. Top is available for both Pay-as-you-go and Subscription plans.

Question 6

What happens if we exceed the storage space in our plan?

Accepted Answer

You won’t be able to upload or process more files if the storage is full. In that case API will return an error response saying that you don’t have enough space. You have to delete some files and try again.

Question 7

How does priority processing work?

Accepted Answer

When you start a video job, your job goes to the processing queue. Some plans have a priority over other plans meaning you will wait less time in the queue if you have priority processing enabled in your plan.

Question 8

Do you have a refund policy?

Accepted Answer

We can always refund the full purchase price if you don't use the purchased Credits. In case you have used some of the purchased Credits and you're not satisfied with the results, you can contact us and we'll see if we can return some of the used Credits. Unfortunately, we can't give you a money refund if some of the Credits have been used. Please check out the Terms & Agreements for more details.

Question 9

Can I cancel my subscription?

Accepted Answer

Of course! Visit your Billing page and click the 'Cancel plan' button to unsubscribe.
Your current subscription plan will remain active until the end of current billing period. You won't lose any Credits if you cancel the subscription.

Question 10

What’s the difference between Pay As You Go, Subscription, and Enterprise plans?

Accepted Answer

Pay As You Go is best if you want to buy Credits only when you need them, with no recurring commitment. Subscription plans are best for regular use because you get a new set of Credits every billing cycle, and unused Credits roll over. Enterprise plans are designed for businesses and high-volume workflows, with larger usage limits, business-focused features, and custom support options.

Question 11

Which payment methods do you accept?

Accepted Answer

We accept payments via credit or debit cards (Stripe payment provider) or via PayPal. Both are reputable companies with very high security standards.

Question 12

Can I get an invoice for my purchase or subscription?

Accepted Answer

Yes, you can get an invoice for your purchase or subscription.

Question 13

Do you charge taxes or VAT?

Accepted Answer

Taxes or VAT are already included in the displayed price.

Question 14

Can I change my plan later?

Accepted Answer

Yes, you can always upgrade or downgrade your plan at any time. If you upgrade, the new plan will take effect immediately and you will be charged the difference. If you downgrade, the new plan will take effect at the end of your current billing period.

Question 15

How do I contact support if I have billing issues?

Accepted Answer

You can always contact via email or via the chat in the app.

Annual ^{Best Value}	Basic $309 /month Billed annually Get Plan	Plus $759 /month Billed annually Get Plan	Business $2299 /month Billed annually Get Plan	Custom Custom pricing Contact us Book a Call

Credits Unused plan Credits roll over
Included Credits Unused Credits roll over and expire 12 months after purchase. 1 Credit roughly equals 2 min. enhanced video, 8 generated images, or 15s generated video.	1,000 Credits monthly	2,500 Credits monthly	7,500 Credits monthly	Custom
Extra Credit Rate Cost per Credit when buying more Credits. You can buy more Credits in subscription plans.	$0.37 / Credit	$0.36 / Credit	$0.35 / Credit	Custom
Included Credits Unused Credits roll over and expire 12 months after purchase. 1 Credit roughly equals 2 min. enhanced video, 8 generated images, or 15s generated video.
	1,000 Credits monthly	2,500 Credits monthly	7,500 Credits monthly	Custom
Extra Credit Rate Cost per Credit when buying more Credits. You can buy more Credits in subscription plans.
	$0.37 / Credit	$0.36 / Credit	$0.35 / Credit	Custom

General
Storage Limit on the total size of all media files in your account.	500 GB	1,500 GB	3,000 GB	3,000+ GB
File Retention Videos and images are deleted after their retention period, which starts on the file's creation date.	Files stored until you delete them	Files stored until you delete them	Files stored until you delete them	Files stored until you delete them
Self-hosted infrastructure Run video enhancing on on-premise GPU infrastructure.	—	—	—
Customer Support Customer support availability.	Priority	Priority	24/7	24/7
Storage Limit on the total size of all media files in your account.
	500 GB	1,500 GB	3,000 GB	3,000+ GB
File Retention Videos and images are deleted after their retention period, which starts on the file's creation date.
	Files stored until you delete them	Files stored until you delete them	Files stored until you delete them	Files stored until you delete them
Self-hosted infrastructure Run video enhancing on on-premise GPU infrastructure.
	—	—	—
Customer Support Customer support availability.
	Priority	Priority	24/7	24/7

Video Enhancer
Video Enhancer Resolution Input Max uploaded video resolution you can enhance.	Up to 4K	Up to 4K	Up to 4K	Up to 4K
Concurrent enhancements How many videos can you enhance concurrently.	20 videos at once	50 videos at once	100 videos at once	100+ videos at once
Export Codecs Available video codecs.	H264, H265	H264, H265, ProRes	H264, H265, ProRes	H264, H265, ProRes
AI filters per video How many AI filters you can apply at the same time to one video.	Up to 5	Up to 5	Up to 5	5+
API Access to video enhancing API
Custom Watermarks Add a custom watermark on enhanced videos.
Queue Wait less time with faster queues.	Priority	Priority	Priority+	Priority+
Video Enhancer Resolution Input Max uploaded video resolution you can enhance.
	Up to 4K	Up to 4K	Up to 4K	Up to 4K
Concurrent enhancements How many videos can you enhance concurrently.
	20 videos at once	50 videos at once	100 videos at once	100+ videos at once
Export Codecs Available video codecs.
	H264, H265	H264, H265, ProRes	H264, H265, ProRes	H264, H265, ProRes
AI filters per video How many AI filters you can apply at the same time to one video.
	Up to 5	Up to 5	Up to 5	5+
API Access to video enhancing API

Custom Watermarks Add a custom watermark on enhanced videos.

Queue Wait less time with faster queues.
	Priority	Priority	Priority+	Priority+

TensorShots
Concurrent Image Generation Generate more than 1 image at once.
Projects How many projects you can create in TensorShots.	100	300	Unlimited	Unlimited
Shots per project How many shots you can create per one project.	100	300	Unlimited	Unlimited
Concurrent Image Generation Generate more than 1 image at once.

Projects How many projects you can create in TensorShots.
	100	300	Unlimited	Unlimited
Shots per project How many shots you can create per one project.
	100	300	Unlimited	Unlimited

Video Compressor
Advanced Options More options for quality, format, speed, and framerate.
Advanced Options More options for quality, format, speed, and framerate.

Pricing Plans

Start for free and then choose between Subscription plans or Pay As You Go

$309

$759

$2299

Custom

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Frequently Asked Questions